A high-ticket medical treatment creates an obvious incentive: say yes to everyone. We want to explain, plainly, why we don't work that way — and what actually happens when our physicians decide someone isn't a good fit.
Why We Say No Sometimes
Regenerative medicine has a real, specific scope. It is not the right answer for every case of joint or spine pain, and pretending otherwise would mean accepting a patient's money and travel commitment for a treatment unlikely to help them. That's not a risk we're willing to put a patient through, regardless of what it costs us in bookings.
Where This Decision Actually Gets Made
This is the entire reason our process starts with a short intake, followed by a detailed questionnaire and a physician review of your history and imaging — all of it before any deposit or travel is arranged. If Dr. Leopoldo or Dr. Andrea don't believe your case is a good fit, you find out at this stage, not after you've booked a flight.
"An evaluation-first clinic only means something if 'no' is a real, available answer."
What Happens Next If We Can't Help You
We tell you directly, and we explain our reasoning in plain language, not vague deflection. Where it's appropriate, we'll point you toward the kind of care that's more likely to help your specific situation, whether that's a different specialist or a more conservative approach. We'd rather be useful to you once than convenient to us twice.
Why This Actually Protects You
Traveling internationally for a treatment that was never going to help you is a worse outcome, financially and physically, than hearing "no" during an online intake. Screening cases honestly, before travel is booked, is what makes it possible for us to say the things we say elsewhere on this site — like transparent pricing and a clear process — and actually mean them.
Related reading: How to know if you're a candidate for regenerative medicine · What regenerative care really costs, U.S. vs. Mexico
Frequently Asked Questions
No. The initial intake and physician review happen before any deposit or travel is booked, specifically so this decision is made before money or a trip is at stake.
Because accepting a case that won't benefit from our care helps no one, and it damages the trust our practice depends on. An evaluation-first model only works if "no" is a real possible outcome.
We tell you plainly and explain our reasoning. Where appropriate, we'll point you toward a more suitable type of care so you're not left without direction.
Start with an honest evaluation.
Our short intake form is the first step toward a clear, physician-reviewed answer, whatever that answer turns out to be.
Request an Evaluation